rt77 Privacy Policy

rt77 is a trusted online casino and betting platform in Bangladesh. We place the highest importance on protecting the privacy and personal information of our users. This Privacy Policy ("Policy") describes in detail how your information is collected, processed, stored, and disclosed when you use rt77's website and services. By using rt77's services, you are considered to have agreed to the terms of this Policy.

Please read this Policy carefully before using our services. If you have any questions, contact us at [email protected].

1. Definitions and Scope

In this Policy, "personal information" means any information that can directly or indirectly identify you. "Processing" means any operation related to collecting, recording, organizing, storing, modifying, retrieving, using, disclosing, or deleting information.

This Privacy Policy applies to rt77's website (https://rt77.lat), mobile application (where applicable), and all related services. It does not apply to any third-party websites.

2. What Information We Collect

rt77 collects the following types of information to operate its services smoothly:

2.1 Registration and Identity Information

• Full name and date of birth (for age verification purposes)
• Email address and mobile number
• Current address and nationality
• National ID or passport number (for identity verification)
• Username and password (stored in encrypted form)

2.2 Financial Information

• bKash, Nagad, Rocket, or Upay account numbers
• Bank account details (where applicable)
• Transaction history and amounts
• Deposit and withdrawal records

2.3 Usage Information

• IP address, browser type, and operating system
• Time spent on the website and pages visited
• Gaming activity, betting history, and results
• Information obtained from cookies and similar tracking technologies
• Unique device identifiers (Device ID)

2.4 Communication Information

• Messages and requests you send via live chat
• Information and responses provided through email
• Opinions submitted in surveys or feedback forms

3. How We Collect Information

rt77 collects information in the following ways:

• Directly provided: When you complete registration, login, deposit, or withdrawal processes.
• Automated collection: From your browsing activity through cookies, web beacons, and log files.
• Third parties: From payment processors (bKash, Nagad, Rocket, Upay, etc.) and identity verification service providers.
• Public sources: From publicly available information to prevent fraud and ensure compliance.

4. Purposes for Using Your Information

rt77 uses your personal information for the following purposes:

4.1 Providing Services

• Creating and managing your account
• Providing gaming services, bonuses, and promotional offers
• Processing and confirming financial transactions
• Providing customer support through 24/7 live chat

4.2 Security and Compliance

• Verifying your age and identity (to confirm 21+)
• Preventing fraud, money laundering, and other illegal activities
• Ensuring responsible gaming and identifying problematic gaming behavior
• Complying with applicable laws and regulations

4.3 Improvement and Communication

• Improving service quality and adding new features
• Providing a personalized experience according to your preferences
• Informing you about important updates, promotions, and offers (subject to your consent)
• Diagnosing and resolving technical issues

5. Disclosure and Third Parties

rt77 does not sell or rent your personal information. However, in certain circumstances your information may be shared with the following parties:

• Payment processors: bKash, Nagad, Rocket, Upay, and bank transfer service providers receive the information necessary to complete financial transactions.
• Technology partners: Game providers and technology service providers receive the minimum information necessary to operate the services.
• Identity verification services: Authorized service providers for completing the KYC (Know Your Customer) process.
• Legal authorities: Relevant authorities when required by court order, legal requirement, or government investigation.
• Corporate changes: Successor entities in the event of a merger, acquisition, or asset transfer.

All third-party partners are contractually bound to comply with our privacy standards and may use your information only for the specified purpose.

6. Cookies and Tracking Technologies

rt77's website uses cookies and similar technologies. Cookies are small text files stored on your device that help improve your browsing experience.

The cookies we use:

• Essential cookies: Essential for the basic functionality of the website. These cannot be disabled.
• Functionality cookies: To remember your preferences and settings, such as language selection.
• Analytical cookies: To monitor and improve website usage.
• Security cookies: For fraud detection and account protection.

Non-essential cookies can be disabled by changing your browser settings, though this may limit the functionality of some services.

7. Data Security Measures

rt77 takes industry-standard technical and organizational measures to protect your personal information:

• Use of SSL/TLS encryption technology for data transmission and storage
• Passwords and sensitive information encrypted with strong hashing algorithms
• Firewall and access control systems to prevent unauthorized access
• Regular security reviews and vulnerability testing
• Data protection training and awareness programs for staff
• Rapid response plan for data breaches

However, no method of transmitting or storing information on the internet is 100% secure. You acknowledge that there are certain inherent risks in providing your information.

8. Data Retention Period

rt77 retains your personal information only for as long as necessary:

• Active accounts: All information is retained while the account remains active.
• Closed accounts: Relevant information may be retained for a specified period after account closure to meet legal obligations.
• Financial records: Long-term retention is required in accordance with financial regulations.
• Logs and security data: Retained for a limited period for security purposes.

Once the retention period ends, your information is securely deleted or anonymized.

9. Your Rights

You have the following rights regarding your personal information:

• Access: The right to know what information we hold about you.
• Correction: The right to correct inaccurate or incomplete information.
• Deletion: The right to request deletion of your information in certain circumstances (subject to legal obligations).
• Restrict processing: The right to request that processing of your information be limited in certain circumstances.
• Portability: The right to receive your information in a structured, machine-readable format.
• Objection: The right to object to marketing communications.
• Withdraw consent: The right to withdraw consent from consent-based processing at any time.

To exercise these rights, contact us at [email protected]. We will respond to your request within a reasonable time.

10. Responsible Gaming and Information

rt77 analyzes information about your gaming behavior to ensure responsible gaming. The purpose of this analysis is to identify problematic gaming patterns and provide support to you if needed.

If our system detects potentially problematic gaming behavior, we may contact you or apply certain restrictions. For more information, see our Responsible Gaming page.

11. Information of Minors

rt77's services are only for individuals aged 21 or older. We do not knowingly collect or process information from any person under the age of 21.

If we become aware that information of a minor has been collected, that information will be deleted immediately and the associated account will be closed.

12. International Data Transfers

Your information may be processed or stored in countries that may not have data protection laws equivalent to your own country. In such cases, we ensure that your information is protected in accordance with international standards and that your privacy rights are maintained.

13. Changes to This Policy

rt77 reserves the right to update this Privacy Policy at any time. For important changes, we will:

• Display the update date on the website
• Send a notice to your registered email address (for significant changes)
• Continued use of the services will be considered consent to the new policy

The latest version will always be available at https://rt77.lat/privacy-policy. You are advised to review this page regularly.

14. Applicable Law

This Privacy Policy is governed by applicable laws and regulations. In the event of any dispute, the relevant legal framework will apply. rt77 is committed to always complying with applicable data protection laws and privacy regulations.