Frequently Asked Questions
Answers to all your questions about rt77
From opening an account to bKash deposits, cricket betting, and claiming bonuses — find detailed answers to all common questions about rt77 on this page.
rt77 is a popular online gaming platform in Bangladesh offering cricket betting, slots, live casino, and many other types of games. Both new and experienced players often have questions — especially about deposits and withdrawals, bonus terms, and security. In the 20+ questions and answers below, we have tried to provide clear and complete responses to all those queries. If you still have questions, our 24/7 live chat support is always here for you.
Account and Registration
Account and Registration
All questions related to opening an account, verification, and logging in at rt77.
To register at rt77, you need an active mobile number, a unique username, and a strong password. You will also need to provide your name and date of birth. A national ID card or passport may be requested at a later step for age verification. It is important to enter all details accurately — especially your name, as it is checked at the time of withdrawal.
rt77 is a responsible gaming platform. You must be at least 21 years old to open an account and participate in any game or betting activity. Accounts may be restricted or suspended if age verification is not completed. Registration by minors is strictly prohibited.
Click the "Forgot Password?" option on the login page and enter your registered mobile number. A verification code will be sent to you. Once you enter the code, set a new password. If you face any issues, contact rt77's 24/7 live chat support — they will help you quickly.
No. According to rt77's policy, each person may hold only one account. If multiple accounts are created, they will be permanently closed and all balances in those accounts may be forfeited. This rule is strictly enforced to maintain a fair and balanced gaming environment.
The KYC or customer identity verification process keeps rt77 secure and prevents fraud and misuse. It is also essential for protecting your account. Once verification is complete, the withdrawal process becomes faster. Submit a scanned copy of your national ID card or passport and the team will verify it promptly.
Deposits and Withdrawals
Deposits and Withdrawals
Questions about transactions via bKash, Nagad, Rocket, and bank transfer — limits, timing, and fees.
Deposits via bKash to rt77 are generally instant — in most cases your account balance is updated within a few minutes. In rare cases, it may take 15 to 30 minutes due to banking network issues. The minimum deposit amount is ৳200. If a deposit is not confirmed, contact live chat with a screenshot of the transaction.
Yes. Both Nagad and Rocket are accepted for deposits at rt77. Upay and bank transfer are also available. The minimum deposit amount is ৳200 for any method. Make sure to use the correct payment number and reference provided in the app when making a deposit.
rt77 generally completes withdrawals within 1 hour. Requests are approved quickly when KYC verification is complete and wagering requirements are met. The minimum withdrawal amount is ৳800. After submitting a withdrawal request, a short review period may apply — once approved, the funds will be sent to your mobile wallet.
rt77 does not charge any deposit or withdrawal fees itself. However, your mobile banking provider (bKash, Nagad, or Rocket) may deduct their own service charges — this depends entirely on that provider's policy. Check the applicable charges in your mobile banking app or website before making a deposit.
Bank transfers generally take a little longer than mobile banking — they are typically processed within business hours. Major Bangladeshi banks including Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, and Sonali Bank are supported. The minimum deposit amount is ৳200 and the minimum withdrawal amount is ৳800.
Games and Rules
Games and Rules
Questions about cricket betting, slots, live casino, mobile gaming, and fair play.
To bet on BPL (Bangladesh Premier League) matches at rt77, log in and go to the cricket section. Select a match, choose a market (match winner, run total, wickets, etc.), and enter your bet amount. Check the odds before confirming your bet. In-play betting may also be available once the match has started.
All slot games at rt77 are supplied by licensed game providers (including Pragmatic Play, PG Soft, and JILI), who use a Random Number Generator (RNG) to ensure unbiased results. RTP or Return to Player is the average payout rate over the long term — it can be found in the information section of each game. rt77 always follows a fair play policy.
Yes, rt77 is fully mobile-friendly. You can access the site directly from any smartphone browser and play all games — no separate app installation is needed. It works equally well on both Android and iOS devices. Make sure you have a stable internet connection.
The live casino section at rt77 features games from various reputable providers including Evolution Gaming and Ezugi. Live roulette, baccarat, blackjack, and live show-type games (such as Teen Patti) are available. You get a real-time playing experience with a live-streamed dealer, bringing the feel of a casino right to your home.
Yes. Betting options for the T20 World Cup, IPL, and other international cricket tournaments are available in the cricket section at rt77. Match schedules, odds, and various betting markets are listed there. Special markets may also be available during Bangladesh Tigers matches.
Bonuses and Promotions
Bonuses and Promotions
Questions about the welcome bonus, wagering requirements, VIP program, and cashback.
After creating a new account, rt77 offers a 100% matching bonus on the first deposit — up to ৳5,000. This means if you deposit ৳5,000 you receive an additional ৳5,000 as a bonus, bringing your total balance to ৳10,000. The bonus is added automatically; no separate code is needed. A 20x wagering requirement must be met before the bonus can be withdrawn.
A wagering requirement means you need to place a certain amount in bets before bonus funds can be withdrawn. 20x means you must bet a total equal to 20 times the bonus amount. For example, if you receive a ৳1,000 bonus, the requirement is met after placing ৳20,000 in total bets. See the full terms and conditions page for details.
The rt77 VIP program has four levels: Bronze, Silver, Gold, and Platinum. You can move up to higher levels through regular play. Bronze level offers up to 0.4% weekly cashback, Silver offers 0.8%, Gold offers 1.1%, and Platinum offers 1.5% weekly cashback. Higher levels come with additional exclusive benefits.
This depends on the specific terms of the bonus. Some bonuses apply only to slots or casino games, while others can also be used for sports betting. Read the terms and conditions carefully when claiming a bonus. For more details, you can ask rt77's live chat support and they will let you know right away.
Security and Responsible Gaming
Security and Responsible Gaming
Questions about data protection, self-exclusion, age limits, and how to get help.
rt77 uses SSL encryption technology to protect your personal information. All transactions are completed through encrypted channels. Information is not sold or shared with third parties. For more details, read our privacy policy — it clearly explains the platform's data collection and usage practices.
rt77 places the highest importance on responsible gaming. You can set spending limits, session time limits, or a temporary self-exclusion on your account. Contact live chat for long-term support or read our responsible gaming page. Gaming is for entertainment — not a solution to financial problems.
To activate self-exclusion, go to your account settings and request a temporary or permanent account closure for a specific period from the "Responsible Gaming" section. You can also make the request directly via live chat or by emailing [email protected]. The rt77 team will act on it promptly.
The rt77 support team is available 24 hours a day, 7 days a week, ready to help in Bengali via live chat. Open the chat window from any page on the site for an immediate response. If you prefer email, write to [email protected]. Phone or WhatsApp support is not currently available.
If your account is locked for security reasons, contact live chat immediately or email [email protected]. After verifying your identity, the team will help restore your account as quickly as possible. Additional verification may be required if you log in from an unfamiliar device, as a measure to protect your account.
Still have questions?
Contact support
If you did not find the answer to your question in the FAQ above, do not worry. The rt77 support team is available around the clock and ready to help in Bengali.
Log in now24/7 Live Chat
Instant support entirely in Bengali — day or night, open the chat window at any time and get your issue resolved.
Email Support
For detailed questions, write to [email protected] — we reply as quickly as possible.